Privacy Policy

Introduction

All Hair Shop (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using our website at allhairshop.com or placing an order with us, you agree to the practices described in this policy.

Information We Collect

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and tracking information
• Respond to your questions, support requests, and shade match inquiries
• Maintain and improve our website and services
• Send promotional emails and offers — only if you have opted in
• Detect and prevent fraud or unauthorized account activity
• Comply with legal obligations

We will never sell your personal information to third parties for their own marketing purposes.

How We Share Your Information

We share your information only when necessary to operate our business or as required by law:

• Fulfillment and shipping partners — to process and deliver your orders
• Payment processors — to securely handle your payment (we use industry-standard PCI-compliant processors)
• Analytics providers — to understand how our site is used (aggregated, non-identifiable data)
• Law enforcement or legal process — only when required by law or to protect our rights

Cookies

Our website uses cookies — small files stored on your device — to make the site work correctly and improve your experience.

You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect your ability to use certain site features including the shopping cart and account login.

Data Retention

We retain your personal information for as long as your account is active, or as long as needed to fulfill the purposes described in this policy. Order records are retained for a minimum of 7 years to comply with applicable tax and financial record-keeping requirements. You may request deletion of your account and associated data at any time (see Your Rights below).

Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. Payment data is processed via secure, encrypted connections by PCI-compliant payment processors — we do not store full card numbers on our servers.

No internet transmission is completely secure. If you believe your account has been compromised, please contact us immediately.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your account and personal data
• Opt out of marketing communications at any time (via unsubscribe link or by contacting us)
• Request a copy of your data in a portable format

To exercise any of these rights, contact us via WhatsApp or email at [email protected]. We will respond within 30 days.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of our site after changes are posted constitutes your acceptance of the updated policy.